At 260 IT, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://260it.com or utilize our managed IT services.  

1. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, company name, job title, billing information, and any other information you voluntarily provide to us.  
  • Technical Information: When you visit our Site, we may automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We may use cookies and similar tracking technologies to collect this information (please see our Cookie Policy below for more details).  
  • Information Related to Services: In the course of providing our Services, we may have access to and process data and information belonging to your business and its users. This may include personal information of your employees or customers, depending on the specific Services we provide. We will handle this information in accordance with our agreements with you and applicable laws.

2. How We Use Your Information

We may use your information for the following purposes:

  • To Provide and Maintain our Services: To deliver the managed IT services you have requested, manage your account, and provide technical support   
  • To Communicate with You: To respond to your inquiries, provide updates about our Services, and send you important notices.
  • To Improve our Site and Services: To analyze website usage, troubleshoot technical issues, and enhance the functionality and content of our Site and Services.
  • For Marketing and Promotional Purposes:** With your consent, we may send you information about our services, promotions, and industry news that may be of interest to you. You can opt-out of receiving these communications at any time.
  • For Billing and Payment Processing:** To process payments for our Services.
  • To Comply with Legal Obligations:** To comply with applicable laws, regulations, legal processes, or government requests.
  • For Security Purposes:** To protect our Site, Services, and users from unauthorized access, use, or disclosure.

3. Payment Terms

For our Services, we issue invoices with payment terms of Net 15. This means that payment is due fifteen (15) days from the date of the invoice. We provide a five (5) day grace period beyond the Net 15 due date. If payment is not received within this five (5) day grace period, a late fee of five percent (5%) of the outstanding balance will be applied. Continued failure to remit payment may result in the suspension or termination of Services as outlined in our service agreements.

4. Devices Purchased Outside of 260 IT Recommendations

For computers or other devices that you purchase independently, outside of the specific recommendations provided by 260 IT, we can offer our security and monitoring services for these devices. However, please be advised that any warranty, whether express or implied, for such independently purchased devices will be solely provided by the vendor from whom you acquired the device. 260 IT assumes no liability or responsibility for the warranty, functionality, or any defects associated with devices purchased outside of our direct recommendations. Our services are limited to securing and monitoring these devices to the best of our ability with the understanding that the hardware and its inherent warranties are the sole responsibility of the purchasing party and the original vendor.

5. System Uptime and Disaster Recovery

At 260 IT, we are dedicated to maintaining the stability and security of your IT systems through the implementation of industry best practices and proactive monitoring. We employ robust measures to prevent failures and security breaches. In the unfortunate event of a catastrophic system failure or security incident, our priority is to restore your business operations as swiftly and efficiently as possible. While we commit to diligent effort and timely recovery, the inherent complexities of IT systems mean that unforeseen issues can arise, and complete prevention of all potential failures or breaches is not always feasible. Therefore, while we strive for optimal uptime and rapid recovery, 260 IT cannot guarantee uninterrupted service or be held liable for any direct or indirect losses resulting from catastrophic events beyond our direct and reasonable control. Our recovery efforts will be conducted in accordance with the terms outlined in our service agreements.

6. How We Share Your Information

We may share your information with the following categories of recipients:

  • Service Providers: We may engage third-party service providers to assist us in providing and improving our Services, such as hosting providers, payment processors, analytics providers, and marketing platforms. These providers are contractually obligated to protect your information.  
  • Business Partners: We may share information with business partners when necessary to provide our Services or offer you related products or services.
  • Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.  

7. Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include [Describe the general types of security measures you use, e.g., encryption, firewalls, access controls]. However, please understand that no method of transmission over the internet or method of electronic storage is completely secure.  

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Your Rights  

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

  • Access: Request access to the personal information we hold about you.  
  • Correction: Request that we correct any inaccurate or incomplete personal information.  
  • Deletion: Request that we delete your personal information.  
  • Objection: Object to the processing of your personal information for certain purposes, such as direct marketing.
  • Restriction of Processing: Request that we restrict the processing of your personal information.
  • Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.  

To exercise theserights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.  

10. Cookie Policy

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect information about your usage of the Site.  

  • What are Cookies? Cookies are small text files that are placed on your device when you visit a website.
  • How We Use Cookies: We may use cookies for purposes such as:
    • Essential Cookies: To enable you to navigate the Site and use its features.
    • Analytics Cookies: To understand how you use our Site and to improve its performance.
    • Functionality Cookies: To remember your preferences and enhance your experience.
    • Marketing Cookies: To deliver targeted advertisements and measure the effectiveness of our marketing campaigns.
  • Your Choices: You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking or deleting certain cookies may affect the functionality of our Site.  

11. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.  

12. Changes to this Privacy Policy  

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically.  

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

260 IT

Email:  help@260it.com

Phone:  260-302-1300