Service Level Pricing
Our commitment to your business: Transparent pricing and guaranteed response times based on your plan.
Service Plans and Guaranteed Response Times
Security Plan
Proactive monitoring for servers and critical infrastructure. Limited user support included.
Guaranteed Response:
4 Hours
Issue Priority:
Medium Priority
Remote, onsite support. User support is hourly.
Enterprise Plan - AYCE
The all-inclusive, all-you-can-eat managed service plan for total peace of mind.
Guaranteed Response:
1 Hour or Less
Issue Priority:
Highest Priority, Dedicated Resources
Covers all devices, users, and unlimited remote/onsite support.
Operating Hours and Contact Information
Standard Business Hours: 8:00 AM – 5:00 PM EST, Monday to Friday.
To initiate a request, please call (260) 302-1300 or email help@260it.com.
Understanding Our Pricing Philosophy
The Enterprise Plan is a fixed-fee monthly model. This pricing structure incentivizes 260 IT to provide best-in-class, proactive service to prevent issues from occurring.
- Predictable Cost: Billing is based on the number of managed users or devices, giving you stable monthly IT costs.
- Unlimited Support: You get unlimited remote and on-site support, proactive monitoring, security management, and strategic consulting.
- Transparency: Our contracts clearly outline the full scope of services. Non-standard projects (e.g., major server migration) are quoted separately.
Ready to Upgrade Your Support?
Move away from reactive "break-fix" and move to a partnership that guarantees your business continuity.