Service Level Pricing
Our commitment to your business: Transparent pricing and guaranteed response times based on your plan.
Service Plans and Guaranteed Response Times
Break-Fix / No Contract
On-demand support for non-contract clients. Billed hourly, as-needed.
Guaranteed Response:
8 Hours
Issue Priority:
Best Effort / Queue Based
*Time-sensitive issues may incur emergency/after-hours rates.
Alert Plan
Proactive monitoring for servers and critical infrastructure. Limited user support included.
Guaranteed Response:
4 Hours
Issue Priority:
Medium Priority
Remote and onsite support not included. User support is hourly.
Enterprise Plan - AYCE
The all-inclusive, all-you-can-eat managed service plan for total peace of mind.
Guaranteed Response:
1 Hour or Less
Issue Priority:
Highest Priority, Dedicated Resources
Covers all devices, users, and unlimited remote/onsite support.
Operating Hours and Contact Information
Standard Business Hours: 8:00 AM – 5:00 PM EST, Monday to Friday.
To initiate a request, please call (260) 302-1300 or email help@260it.com.
Understanding Our Pricing Philosophy
The Enterprise Plan is a fixed-fee monthly model. This pricing structure incentivizes 260 IT to provide best-in-class, proactive service to prevent issues from occurring.
- Predictable Cost: Billing is based on the number of managed users or devices, giving you stable monthly IT costs.
- Unlimited Support: You get unlimited remote and on-site support, proactive monitoring, security management, and strategic consulting.
- Transparency: Our contracts clearly outline the full scope of services. Non-standard projects (e.g., major server migration) are quoted separately.
Ready to Upgrade Your Support?
Move away from reactive "break-fix" and move to a partnership that guarantees your business continuity.