1. Introduction
Bales Technology LLC DBA 260 IT Solutions (“Company,” “We,” “Us,” or “Our”) uses SMS strictly for direct communication with specific customers regarding support requests and inquiries. SMS messages are initiated primarily by customers, and we do not send bulk promotional messages. Our SMS communication is solely used for one-on-one conversations to provide timely updates and efficient service.
By engaging in SMS communication with us, you agree to these Terms and Conditions. If you do not agree, please refrain from using our SMS service.
2. Opt-In and Opt-Out Policy
2.1 Opting In
Customers may opt in to receive SMS communications by:
• Opt-in: Customers can opt in by texting us first or providing verbal consent.
• Help: If you need assistance, contact us directly at 260it.com/contact or give us a call at 260-302-1300.
• Message & Data Rates: Standard carrier message and data rates may apply.
If verbal consent is provided, our team will ask:
“Do you consent to receive SMS from 260 IT? You can opt-in by texting us, and you may opt out at any time by replying ‘STOP’ or by contacting us via phone or email. Do you agree to our Privacy Policy and Terms and Conditions as stated on our website: 260it.com?”
By replying YES or continuing to engage in SMS communication, you confirm your consent to receive messages under these Terms.
2.2 Opting Out
Customers may opt out of SMS communications at any time by:
• Opt-out: Customers may opt out at any time by replying “STOP” or contacting us via phone or email.
You will no longer receive SMS messages from us unless you re-enroll.
• Help: If you need assistance, contact us directly at 260it.com/contact or give us a call at 260-302-1300.
• Message & Data Rates: Standard carrier message and data rates may apply.
Upon opting out, you will no longer receive SMS messages from us, except for a final message confirming your opt-out request.
3. Nature of SMS Communication
• No bulk messaging: We do not send marketing, promotional, or mass SMS messages.
• Responsive communication only: Our SMS is used to respond to customer inquiries and provide real-time updates on support requests.
• Timely updates: Messages may include responses to support inquiries.
4. Message and Data Rates
Standard message and data rates may apply based on your wireless provider’s plan. You are responsible for any charges incurred from your carrier. Message frequency will vary based on your specific printing needs and requests.
5. User Responsibilities
By using our SMS Service, you agree to:
• Provide accurate and up-to-date mobile contact information.
• Understand that message delivery depends on your carrier and mobile network.
• Only use SMS communication with us for printing-related inquiries.
6. Limitation of Liability
To the fullest extent permitted by law, Bales Technology LLC DBA 260 IT Solutions shall not be liable for:
• Any delayed or undelivered messages due to network issues.
• Any fees charged by your mobile carrier.
• Any damages arising from SMS communication, including but not limited to missed messages or technical failures.
7. “AS IS” and “AS AVAILABLE” Disclaimer
Our SMS service is provided on an “AS IS” and “AS AVAILABLE” basis. We make no warranties, express or implied, regarding message delivery, accuracy, or uninterrupted service.
8. Governing Law
These Terms and Conditions shall be governed by and construed under the laws of the State of Indiana, excluding conflict-of-law principles.
9. Changes to These Terms
We reserve the right to update these Terms at any time. Material changes will be communicated via our website or direct notification.
10. Contact Us
If you have any questions about these terms and conditions, please contact us at: 260it.com/contact