260 IT Privacy Policy and Service Terms

This document outlines the privacy practices, data handling, and specific service terms that govern the relationship between 260 IT (referred to as "We," "Us," or "Our") and our clients (referred to as "Client" or "You").

1. Privacy Policy (General)

1.1 Information We Collect

As a Managed Service Provider (MSP), we collect and process data necessary to deliver, maintain, and optimize your IT infrastructure. This information falls into two main categories:

Client/Billing Information: Data provided during account setup, including company name, contact person name, email address, physical address, and financial information necessary for billing.
Technical & Operational Data: Data necessary for service delivery, including system logs, hardware/software inventory, network configuration details, and encrypted access credentials.

1.2 How We Use Your Information

We use the collected information exclusively for service delivery, security monitoring, billing, and system performance improvement.

1.3 Data Security and Protection

We implement industry-standard security measures, including encryption and strict access controls, to protect the Operational Data under our management. Access is limited to authorized 260 IT personnel performing defined duties.

2. SMS and Messaging Policy

By providing your mobile number and opting into SMS communication, you consent to receive text messages related to support tickets, maintenance alerts, and critical updates. You can reply **STOP** at any time to cancel.

3. Warranty and Hardware Disclaimer

3.1 Client-Purchased Hardware

For hardware purchased directly through third-party vendors (not invoiced by 260 IT), all warranties and technical support related to manufacturing defects remain strictly between the Client and the original vendor.

4. Billing and Payment Terms

4.1 Payment Terms (Net 15): All invoices are due within 15 calendar days.

4.2 Grace Period: A 5-day grace period is granted after the due date before late fees apply.

4.3 Late Fees: A 5% late fee is assessed on the 21st day following the invoice date.

5. Service Level Commitments

Service delivery is governed by response time guarantees tied to your plan. For detailed info on the **Break-Fix**, **Alert**, or **Enterprise** plans, please review our Service Level Pricing page.

6. Limitation of Liability

In the event of failure due to circumstances beyond our control (natural disasters, ISP outages, etc.), 260 IT's liability is limited to commercially reasonable efforts to resume service.

7. Contact Information

Questions regarding this policy may be directed to:

260 IT
Email: info@260it.com
Phone: 260-302-1300