260 IT Privacy Policy and Service Terms

Effective Date: [Insert Date Here, e.g., October 3, 2025]

This document outlines the privacy practices, data handling, and specific service terms that govern the relationship between 260 IT (referred to as "We," "Us," or "Our") and our clients (referred to as "Client" or "You").

1. Privacy Policy (General)

1.1 Information We Collect

As a Managed Service Provider (MSP), we collect and process data necessary to deliver, maintain, and optimize your IT infrastructure. This information falls into two main categories:

1. Client/Billing Information: Data provided during account setup, including company name, contact person name, email address, phone number, physical address, and financial/payment information necessary for billing.
2. Technical & Operational Data: Data necessary for service delivery, including system logs, usage data, device inventory (hardware and software), IP addresses, network configuration details, and encrypted access credentials to systems under our management.

1.2 How We Use Your Information

We use the collected information exclusively for the following purposes:

• Service Delivery: To install, configure, monitor, maintain, and troubleshoot your IT systems as defined in your Service Agreement.
• Security: To detect, prevent, and respond to security incidents, unauthorized access, and other malicious activities.
• Billing & Administration: To process invoices, manage accounts, and communicate essential administrative and service updates.
• Improvement: To analyze service usage and system performance to continually improve our service offerings and efficiency.

1.3 Data Security and Protection

We implement industry-standard security measures, including encryption, access controls, and regular audits, to protect the Confidential Information and Operational Data under our management from unauthorized access, disclosure, alteration, or destruction. Access to Client systems is strictly limited to authorized 260 IT personnel performing their defined service duties.

1.4 Data Sharing and Disclosure

We will not sell, rent, or lease your personal or operational data to third parties. We may share information only in the following limited circumstances:

• Service Providers: With third-party vendors (e.g., cloud platforms, backup providers, security software vendors) strictly as required to deliver the contracted services. These partners are bound by confidentiality obligations.
• Legal Compliance: When required by law, subpoena, or legal process, or to protect the rights, property, or safety of 260 IT, our Clients, or the public.

2. SMS and Messaging Privacy Policy

This section applies to any informational or support-related text messages (SMS) sent by 260 IT to Client contacts.

• Opt-In: By providing your mobile number and opting into SMS communication, you consent to receive text messages related to service outages, support tickets, scheduled maintenance, and critical alerts. Message and data rates may apply.
• Frequency: Message frequency is based on account activity and support needs.
• Usage: Messages will be used solely for critical and operational communications. We will not use SMS for marketing or promotional purposes unless separate explicit consent is obtained.
• Opt-Out: You can cancel the SMS service at any time. To stop receiving SMS messages, reply STOP to any message you receive. After sending STOP, we may send you one final confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from that program.

3. Warranty and Third-Party Hardware Disclaimer

This section addresses the responsibility for hardware and software not procured directly through 260 IT.

3.1 Client-Purchased Hardware:

If the Client purchases any computer hardware, including but not limited to PCs, laptops, servers, or networking equipment, directly from a third-party vendor, reseller, or retailer (not through a 260 IT invoice), the following applies:

• Warranty Exclusivity: All warranties, returns, repairs, and technical support related to hardware defects, manufacturer issues, or damage will be solely between the Client and the original vendor/reseller.
• 260 IT Role: 260 IT assumes no liability or responsibility for managing, tracking, or executing the warranty claims for any hardware purchased independently by the Client. We will provide reasonable support for integrating and maintaining the device within your managed environment, but we are not responsible for the underlying hardware failure itself.

4. Billing and Payment Terms

This section details the specific payment structure for all invoices issued by 260 IT for recurring managed services, projects, or hardware sales.

4.1 Payment Terms (Net 15):

All invoices issued by 260 IT are due and payable within fifteen (15) calendar days from the date of the invoice (Net 15).

4.2 Grace Period:

A five (5) calendar day grace period shall be granted immediately following the Net 15 due date. During this grace period, late fees will not be assessed.

4.3 Late Fee Assessment:

If payment is not received in full by the end of the five (5) day grace period, a late fee of five percent (5%) will be assessed. This late fee will be calculated based on the total outstanding amount of the unpaid invoice. This fee will be added to the Client's account on the 21st day following the invoice date and must be paid immediately.

5. Client Responsibility and Acceptable Use

5.1 Cooperation:

The Client agrees to fully cooperate with 260 IT in the diagnosis and resolution of service issues, including providing necessary access, information, and following reasonable instructions provided by our support personnel. Failure to cooperate may result in delays or an inability to resolve the issue, for which 260 IT bears no responsibility.

5.2 Acceptable Use Policy (AUP):

The Client is responsible for ensuring that all data, network usage, and system activity complies with all local, state, and federal laws and regulations. The Client agrees not to use 260 IT managed systems or services for any illegal, abusive, harmful, or unethical purposes, including but not limited to:

• Transmission of unauthorized commercial email (SPAM).
• Hosting or transmitting illegal, copyrighted, or harmful content.
• Engaging in activities that compromise the security or integrity of 260 IT’s infrastructure or that of our partners and clients.

5.3 Software Licensing:

The Client is solely responsible for procuring, maintaining, and ensuring compliance with all necessary software licenses for applications running on Client systems, regardless of whether those systems are managed by 260 IT.

6. Limitation of Liability (In the Event)

In the event of a failure to perform services due to circumstances beyond the reasonable control of 260 IT, including but not limited to natural disasters, acts of terrorism, civil disturbances, government mandates, power outages, internet service provider failures, or the failure of any third-party software or service outside of our direct management, 260 IT's liability shall be limited to using commercially reasonable efforts to resume service as soon as practicable. 260 IT shall not be held liable for any loss of data, business interruption, or consequential damages resulting from such unforeseen events.

7. Governing Law

This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law provisions. The Client and 260 IT irrevocably agree that the courts of the State of Indiana shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement.

8. Contact Information

If you have questions or concerns regarding this policy or our data handling practices, please contact us at:

260 IT
Email: info@260it.com
Phone: 260-302-1300